Home :: FAQ

FAQ

Table of Contents

How do I order?
Do I need a prescription?
Is this legal?
What kinds of shipping options do you offer?
What kinds of payment options do you offer?
History of Medsmex.com
What is your refund policy?
Do you sell products that are not listed on your website?
Whats the status of my order?
How do I contact you?

How do I order?
To see a complete list of products available please visit our List All Products link. Simply click on the product you would like to buy, go thru the check out and at the end of the process you will find several methods of payments for your convenience. There are never any hidden costs, We offer an Express Shipping option for $19.95 and delivery takes 7 TO 30 BUSINESS DAYS (FROM THE TIME YOUR ORDER IS PROCESSED). Please limit orders to 8 orders of any one product, you may order more than one product. (Example: You may order 8 orders of Amoxil, 2 orders of Xenical & 3 orders of Ultram in one order but we will not accept 10 orders of Amoxil.) Also be aware that when placing an order with Medsmex.com you are agreeing that the products you are ordering are for your “own personal use”.

Back to top

Do I need a prescription?
No prescription to purchase any medicines in our pharmacy. By ordering from Medsmex you are agreeing that you are only purchasing medicine for your own personal use. Medsmex does not have a pharmacist on staff, we will never offer medical advice, we will never advise on dosages or usage of any products and we state thru out the website that you must be familiar with and have a safe history with any of the products you purchase prior to ordering from us. We are simply a resource to be used to acquire medicine at discount prices.

Back to top

Is this legal?
It is legal to order medicines from Mexico and have them shipped to you as long as you are ordering medicine for your own personal use. All products we sell are distributed within Mexico, all products sold are FDA approved. It is important to understand how the products are coming to you. We are not running over the border from the United States into Mexico and purchasing medicine and carrying it back across the border to put it in the mail to our customers. All products are sent from our pharmacy within Mexico, all products are sent thru customs and available for inspection by customs.

If you have further questions or concerns about legalities please check with your government agencies.

Back to top

What kinds of shipping options do you offer?
Please take note, we offer two shipping options to the United States. Express Mail is $19.95 and takes 7 to 30 BUSINESS DAYS (FROM THE DAY YOUR ORDER IS PROCESSED). All packages are sent by registered mail and a signature is required. All packages are sent from Mexico directly to you and signatures are required upon delivery. If no one is at home at the time of delivery then you will receive a notice from your local postal office that you have a package waiting to be picked up. All packages pass thru customs if the destination is within the United States and we are not able to ship by Fed Ex, UPS or any other means of express delivery.
Orders being shipped into the US have an Express shipping option available for $19.95 and delivery time takes approx. 7 to 30 Business days. Occasionally you will find Free Shipping options available.

Express Shipping price is always $19.95 for US, regardless of quantities ordered.

Back to top

What kinds of payment options do you offer?
We have several options of payment: Visa, MasterCard, Discover, eCheck or Money Gram. All credit card payments are processed by our Merchant Bank and you will receive an immediate email letting you know if your credit card payment was accepted or denied. Please check your order prior to submitting payment because once payment has been processed we cannot make changes to your order.

Back to top

History of Medsmex
Medsmex has been operating from Mexico since 1998. Our distribution center is located in Mexico & all packages are sent directly from Mexico to our customers worldwide. We established an on-line presence in 1999 and continue to grow rapidly. We trust that our reputation is solid because we handle all business in-house and all customers are treated as individuals.

Back to top

What is your refund policy?
Very simple! If you do not receive the product you ordered than you will receive your money back. If you receive notice that your package is waiting for pick-up and you do not claim your package and it is returned to our offices then we will re-ship your package for an additional shipping fee of $19.95 if you contact us. Due to the nature of the product we offer, returns cannot be accepted for safety guarantees. If you return a product due to our error you will be issued a 100% refund. Please note that it may take 4 to 6 weeks for a package to return back to our offices in Mexico.

Back to top

Do you sell products that are not listed on your website?
If you have a special request please feel free to contact us at support@medicinesmexico.com and let us know exactly what you are looking for. We have access to thousands of products not listed on our website so just ask and we will look into the request for you.

All products we sell come from the manufacturer already pre-packaged. Most of these products are manufactured by the same large corporations located within the United States and distributed to Mexico. The labeling on the packages are written in Spanish. We do NOT have a phamacist on staff to give directions on how to take a certain product so please do not contact us after receiving your order and request instructions on how to use a product, how much to take, ect.

Back to top

How do I find the status of my order?
If you have completed check-out and received an automated confirmation via email than please assume that your order is being processed. Delivery takes approx. 7 to 30 business days to arrive by registered mail. If we are unable to process your order than we will contact you. It is important that regardless of the method of ordering that you submit an email address. ALL CORRESPONDENCE is handled via email. Our shipping department hours of operation are Monday thru Friday 9am to 5pm PST, weekends and holidays the shipping department is closed, your package will be processed the next business day.

If after 7 to 30 business days your order has not arrived, please check with your local postal service to ensure that your package is not being held for pick-up, if you still have concerns contact us by email and we will assist you.

Back to top

How do I contact you?
For product requests or to place a new order you may email us at: request@medicinesmexico.com
For order inquiries or billing questions you can email us at: accounting@medicinesmexico.com
For current promotions or to receive a coupon code email us at: socialmedia@medicinesmexico.com
For extra services or to contact our care department you can email us at: contact@medicinesmexico.com
For new sales or help to place a new order you can email us at: sales@medicinesmexico.com
For general support for any issue you need assistance with you can email us at: support@medicinesmexico.com
For technical errors with the site you can contact our admin by email at: admin@medicinesmexico.com

Last revised: 8/15/2013

Medsmex, a division of Medications Mexico S. de R.L. de C.V.